Lucent Technologies 3100 Carrying Case User Manual


 
Troubleshooting
Issue 1 October 1998
6-21
How to Troubleshoot Audio Problems continued
Phone or phone line used by other party – If audio quality problems
are intermittent, it may be related to the phone or phone line in use by
the person to whom you are speaking. For example, chances are you are
not talking to another digital extension off the DEFINITY ECS.
Sometimes you may be talking to someone who is connected through a
marginal quality analog line, trunk line, or telephone. This may cause
degradation in audio quality, and sometimes this degradation can be
magnified over a remote phone.
Faulty Switch Card – If problems seem intermittent and do not affect
all users, it may be a faulty or out-of-date Switch Card. It may need to
be upgraded, serviced, or even replaced. Have the remote user flag the
card that is causing problems.
How to flag a card: To flag a card while online, the remote user would
hit 4 Hold keys to go to the Disconnect menu. Then they simply press
the star key “*” from the remote phone. This will flag the Switch Card,
which may be causing problems so that you can examine it at a later
time. See page 6-13 for more details.