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Troubleshooting
11 Troubleshooting
The following table lists some common problems and their solutions.
Problem Possible cause Possible solution
My phone is
not charging
The charger and phone are not
properly connected.
Securely connect the
charger to the phone.
The charger is not properly
plugged into the wall.
Ensure the charger is
plugged in correctly.
My phone is
not making/
receiving calls
The battery is not charged. Charge the battery.
The signal strength is poor. If you are indoors,
move toward a
window.
I cannot listen
to my voice
messages
You do not have voice mail
service.
Call your service
provider.
You have not set up your voice
mail service with your service
provider.
Call your service
provider.
You have not saved your voice
mail number to your phone.
See “Save your voice
mailbox number” on
page 67.
You have forgotten your password
or are entering it incorrectly.
Call your service
provider.
The voice mail number you have
saved to your phone is incorrect.
Call your service
provider.
When I insert
my SIM card
into another
phone, it is
rejected
Fixed dialing is activated on your
SIM card and the receiving phone
does not support fixed dialing.
Deactivate fixed
dialing on the SIM.