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There aren’t enough ooma Scout devices to
connect all phones
Any phones not connected through a ooma Hub
or ooma Scout should be disconnected from the
wall. You may purchase additional ooma Scout
devices on our website.
Picking up another phone does not join the
existing call
With the Instant Second Line, the user will hear
a new ooma dialtone before making another call,
even when the rst line is in use. To join a call
already in progress, press the active line button
or the Flash button on your telephone handset.
Picking up another phone joins the existing call
Be sure that the phones in use are connected to
different ooma Hub or ooma Scout devices. Keep
in mind that cordless phone systems that have
multiple cordless handsets associated with one
base station are treated like a single phone.
International calls do not work
To complete an international call, you must add
funds into your pre-paid account. This can be
done online in the ooma Lounge. Once your
account is funded, international calls can easily
be placed without access codes or calling cards.
Phones don’t ring when you receive a call
Check that your phones are connected to the
PHONE port of an ooma Hub or ooma Scout. If
the phone needs power, conrm that it is plugged
in correctly.
The ooma system must be installed on the
phone line that corresponds to the phone
number you registered with your ooma
system. If you have multiple phones lines,
check to make sure the ooma Hub WALL port
has been connected to the correct phone line.
Next, check if the Send-to-Voicemail button
is lit red. This means
Do not Disturb
is active and
all calls are forwarded directly to voicemail. To
deactivate
Do not Disturb
mode, press the
button for two seconds. The light will turn off.
troubleshooting
Contacting ooma Support
Most issues can be resolved easily and quickly with our online support system at:
http://www.ooma.com/support
At the website, you can also:
Search our knowledge base
Read Frequently Asked Questions
Submit an issue or chat with a customer support representative
If you are unable to resolve your problem online, you can call ooma, seven days a week at 1-888-711-6662.