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basic calling
Answering Calls
To answer an incoming call, simply pick up any ringing phone in the house and you will be connected to the
caller. When a line is ringing, you will see the line button blink rapidly.
To receive caller-ID on incoming calls to your landline phone number, the landline phone service plugged
into the ooma system must have the caller-ID feature enabled.
Ending Calls
To end a call, simply hang up the phone. If you are the only one talking on that line, the call will be
disconnected and the line button will stop being illuminated.
Emergency 911 Calls
If you pick up any phone connected to an ooma device and dial 911, the call will override other calls currently
active on the ooma system and your 911 call will be immediately routed to a 911 service center.
In most locations throughout the US, Enhanced 911 (E911) is now available. If you dial 911, the service
address location you registered with ooma will automatically be transmitted to the dispatchers handling the
call. For your safety, always be sure to keep your ooma service address up to date. To update your service
address, please visit the ooma Lounge or call ooma customer service.
If you are using your ooma system with a landline and you place a 911 call, the call will be placed over
your landline phone service to ensure that your location is quickly identied. 911 calls will continue to work
even if your Internet connection is down or there is a power outage in your house. Note: Placing a 911 call
during a power outage requires a line-powered corded phone.
Under rare circumstances, the ooma system with a landline may not be able to disconnect an active call
immediately to place the 911 call. In this case, you will hear a fast busy tone. Hang-up the phone, wait 15
seconds, and then dial again.