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Using Your Treo 700P Smartphone 279
Third-party applications
Getting more help
Contact the author or vendor of the third-party software if you require
further assistance.
6. If you’re unable to perform the preceding steps or the problem
persists, locate your Backup subfolder on your computer and
rename the folder (for example, BackupOld). Note that “Palm” in
the following locations might be “Handspring” or “palmOne,”
based on the device you’re upgrading from:
•
Windows: C:\Program Files\Palm\device name
•
Mac: Mac HD\Applications\Palm\Users\device name
7. Perform a hard reset (see Performing a hard reset
).
8. Sync to restore your Calendar, Contacts, Tasks, Memos, and
Pics& Videos info.
9. If the problem is resolved, begin reinstalling your third-party
applications one at a time by double-clicking a single file in the
original Backup subfolder that you renamed, and sync after each
application you install.
10. If the problem recurs, delete the last application you installed and
report the problem to its developer.