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Section 4A: Troubleshooting 275
Help
I want to sync with Outlook or Palm Desktop software on my computer
Your Pre phone does not support synchronization with Palm Desktop software or Outlook on
your desktop computer. Your Pre phone, however, gives you options for synchronization
without a cable. You can sync with online services that Palm has partnered with so that you
can store and sync your info in online accounts. You can access your data even when you
are not able to make a connection to the Web because a copy of your data is stored on your
phone.
If you have data from a Palm smartphone in Outlook or Palm Desktop software, you can do a
one-way import of the data to your phone (see “Transfer Data From Your Computer to Your
New Phone” on page 19). You can assign this data to sync with an online account. You can
also assign it to the Palm profile account. Data in this account is backed up to your Palm
profile daily, so you can retrieve it if you need to reset your phone. But it is not a true sync,
because you cannot change your Palm profile data anywhere except on your phone.
If your Outlook data is associated with a Microsoft Exchange ActiveSync account, you can
synchronize the info wirelessly with Exchange ActiveSync.
I have an Exchange ActiveSync account at work, but my data is not being
downloaded to my phone
Check with your system administrator to obtain or verify the name of the mail server that
offers you wireless access to the corporate mail system. If you cannot obtain the name of this
server (some companies do not give it out, because they do not want wireless access to their
servers), you cannot synchronize with your Exchange ActiveSync account.
If your company requires you to change your password for accessing your Exchange
ActiveSync account, you must change the password on your phone (see “Edit an Email
Account” on page 207).
Tip
A number of third-party applications are available that let you synchronize
data on your Pre phone with a desktop application. Visit
palm.com/migrate-pre
.to learn more.