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Appendix B Frequently Asked Questions
210
I tried to do a local HotSync
operation, but it did not complete
successfully.
■ Make sure your handheld is seated in the cradle correctly.
■ Check the connection between the HotSync cradle and the
USB or serial port on your computer.
■ Make sure the user name you selected in Palm Desktop
software matches the user name assigned to your handheld.
■ Make sure the date on your computer matches the date on
your handheld.
■ Read the HotSync Log for the user account for which you
are performing a HotSync operation
On a Windows computer, try each step in turn:
■ Make sure HotSync Manager is running. If it is running,
close it, and restart it.
■ Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
■ If you are using the serial cradle, make sure you selected the
correct serial port on the Local tab in the Setup dialog. It
should be set to the port where you connected the HotSync
cradle.
■ If you are using the serial cradle, try a lower baud rate
setting on the Local tab in the Setup dialog.
■ If you are using the serial cradle, make sure you aren’t
running a program, such as America Online, that uses the
serial port you selected in the Setup dialog box.
On a Mac computer, try each step in turn:
■ Make sure HotSync Manager is enabled on the HotSync
Controls tab in the HotSync Software Setup window.
■ If you are using the optional serial cradle, make sure you
selected Local on the Serial Port Settings tab in the HotSync
software settings window, and that the Local Setup port
matches the port where your HotSync cradle is connected.
■ If you are using the optional serial cradle, try a lower Speed
setting on the Serial Port Settings tab
■ If you are using the optional serial cradle, make sure you
aren’t running a program, such as America Online, fax or
telephony software, or AppleTalk networking that uses the
serial port you selected in the Serial Port Settings tab.