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TROUBLESHOOTING
EMAIL
332
14
CHAPTER
An alert tells me that the server could not
be reached
Your smartphone had to wait too long to
connect to the Exchange server. The
connection may have been lost, the server
may be temporarily overloaded, or the
server may have encountered an internal
error. Check your Exchange server name
and proxy server settings (see Setting up
wireless synchronization), and try
again later.
An alert tells me that my account
information could not be detected
When you set up the Exchange server sync
options, the credentials page was left
blank. Correct the credentials (see Setting
up wireless synchronization), or set up your
smartphone to sync only with a computer,
and try to sync again.
An alert tells me the device timed out
while waiting for credentials
The Exchange server credentials screen
was left open too long. Re-enter the
Exchange server credentials, and try to
sync again.
Email
I have problems using my account
Occasionally you may experience problems
using an email account after you set it up. If
you followed the account setup procedure
and are experiencing problems in using the
account, verify that the account complies
with your email provider’s requirements by
following these steps:
• Verify both your password and your
username for your email account.
• Some email service providers require
you to be on their network to use your
email account. If this is the case, be
sure to use your provider’s network as
the connection type for the account.
• Some email service providers have
other requirements specific to their
TIP
If you are synchronizing with an Exchange
server and you’re unable to change your lock
settings, check with your system
administrator to find out if a systemwide
locking policy is in place.