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Safety & Warranty
We also invoice you for fees that we collect and remit to the government such as Universal Service,
and for surcharges that we collect and keep to pay for the costs of complying with government
mandates such as number pooling and portability, and Enhanced 911 service. These charges are
neither taxes nor government imposed assessments.
Roaming. Calls made while off the Sprint Nationwide PCS Network are “roaming” calls. Your
PCS Phone is specifically designed and engineered to work only on the Sprint Nationwide
PCS Network. It works on another CDMA PCS provider's system only when a roaming agreement is
in place between Sprint and the other providers. If your PCS Phone is a dual-mode phone, it works
on both a CDMA PCS provider's system (in addition to the Sprint Nationwide PCS Network) and a
wireless analog telecommunications provider's system only when roaming agreements are in place
between Sprint and the other providers. If we do not have a roaming agreement in place, you may
be able to place roaming calls “manually” by using a valid credit card. If there is a gap or other
interruption of coverage within a PCS coverage area that prevents connection with the Sprint
Nationwide PCS Network and your dual-band phone is set to roam automatically when outside PCS
coverage, you may incur roaming fees within a PCS coverage area. Certain features and services
may not be available when roaming (including PCS Vision, voicemail, call waiting, call forwarding,
etc.).
Phones and Other Equipment. Phones and other equipment may be purchased and returned as
provided in the purchase documents. We are not the manufacturer of the phones or other
equipment. The only warranties on the phones or other equipment are any limited warranties
extended by the manufacturers. We have no liability in connection with the phones and other
equipment or for the manufacturers' acts or omissions.
Lost or Stolen Equipment. If your phone or other equipment is lost or stolen, you must notify us by
calling PCS Customer Solutions. You are responsible for all charges for Services provided to the
Number for the lost or stolen equipment before you notify us of the loss or theft. We will deactivate
Services to the Number upon notification to us of any loss or theft. You may be required to provide
evidence of the loss or theft (for example, a police report or sworn statement). If the equipment is
later found, we may require that you exchange it for another phone or other equipment before we
reactivate Services (if we do reactivate Services), as well as require you to pay a reactivation fee. We
will deactivate Services to any Number without prior notice to you if we suspect any unlawful or
fraudulent use of the Number. You agree to cooperate reasonably with us in investigating suspected
unlawful or fraudulent use.
Messages. You will incur airtime usage charges when accessing your voicemail from your PCS
Phone. You may also incur charges in accessing text messages from your PCS Phone. You may
access your voicemail without incurring airtime usage charges by checking your voicemail from a
wireline phone. We may impose limits on the number of voicemail or text message that can be
retained through your PCS account. Audible or visual indicators of text or voicemail messages,
including mailbox icons on your PCS Phone, may not always provide an up to date indication of
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