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Section 7A: Help 385
Help
My Smartphone Won’t Connect to the Internet
Your Treo Pro smartphone supports Sprint Mobile Broadband (EVDO), Sprint 1xRTT, and
Wi-Fi wireless data networks. To connect to the Internet, you must either subscribe to data
services with Sprint or be within range of a Wi-Fi network.
ⅷ Contact Sprint to verify that your subscription plan includes data services and that these
services have been correctly activated. Sprint should also be able to tell you if there are
any outages in your location.
ⅷ If your company uses Microsoft System Center Mobile Device Manager and you’re
attempting to make a Wi-Fi connection, contact your system administrator to find out
whether Wi-Fi features are disabled on your smartphone.
ⅷ Press and hold Power to turn off your phone. Then press and hold the same button
to turn it back on again.
ⅷ Perform a soft reset (see “Performing a Soft Reset” on page 375).
ⅷ Confirm that data services are correctly configured on your smartphone:
1. Press Start and select Settings.
2. Select the Connections tab, and then select Connections .
3. On the Tasks tab, select Manage existing connections.
4. If Power Vision appears in the list, press OK . If not, contact Sprint for assistance.
I Can’t Send or Receive Text Messages
ⅷ Make sure that your phone is on (see “Turning Your Phone On and Off” on page 34).
ⅷ Contact Sprint to verify that your plan includes messaging services, that these services
have been correctly activated, and that they are available at your location (Sprint should
be able to tell you if messaging services have been experiencing transmission delays).
ⅷ If possible, contact the recipient of the message, and make sure the receiving device can
handle the type of message you’re sending.
ⅷ If a text message arrives but does not display a notification, perform a soft reset
(see “Performing a Soft Reset” on page 375).