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Section 7A: Help 391
Help
Ⅲ Click File and then click Delete Mobile Device. When asked to confirm, click Yes.
Ⅲ Connect your smartphone and your computer to the USB cable.
Ⅲ When the Synchronization Setup Wizard appears, follow the steps to establish a sync
relationship between your smartphone and your computer.
15. If your organization uses a firewall or a VPN connection, synchronizing with ActiveSync
may not work. For a Windows XP computer only, go to microsoft.com
and search for the
following topics to help with specific firewall setup situations:
Ⅲ ActiveSync USB Connection Troubleshooting Guide.
Ⅲ ActiveSync with Sygate Personal Firewall.
Ⅲ ActiveSync with Trend Micro PC-cillin Internet Security.
Ⅲ ActiveSync with Norton Personal Firewall.
16. Verify with your computer hardware vendor that your operating system supports your
internal USB controller.
Synchronization Finishes But Information Doesn’t Appear Where It Should
ⅷ With the included software, your Treo Pro smartphone can synchronize with the root
folders of Contacts, Calendar, Tasks, and Notes. If you want to synchronize with a global
Exchange Address Book, you must copy the addresses to your local Contacts list in
Microsoft Office Outlook. Right-click the addresses and select Add to Personal Address
Book.
ⅷ Microsoft Office Outlook subfolders and public folders are not accessible with the
included software. You may want to use a third-party solution instead.
Did you know?
A common cause of sync problems is the presence of protective software,
such as VPNs or firewalls, on your computer or network.
Tip
If you are synchronizing to an Exchange server and you’re unable to change
your lock settings, check with your system administrator to find out if a
systemwide locking policy is in place.