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400 Section 7A: Help
Web
I Can’t Access a Page
1. Make sure you have Internet access:
Ⅲ Open Internet Explorer
®
Mobile and try to view a Web page you’ve loaded before.
Ⅲ To ensure that you’re viewing the page directly from the Internet, press Menu (right
softkey) and select Refresh.
Ⅲ After confirming your Internet connection, try to view the page in question again. If it
comes up blank, press Menu (right softkey) and select Refresh.
Ⅲ If you’re still having trouble, the page may contain elements that are not supported
by Internet Explorer Mobile, such as Flash, Shockwave, VBScript, WML script, and
other plug-ins.
2. Some Web sites use a redirector to their true home page (for example, if you enter the
address http://palm.com/support
, it may resolve to http://palm.com/us/support. If
Internet Explorer Mobile can’t follow the redirect, try using a desktop browser to see the
landing page of the redirector, and enter that address in Internet Explorer Mobile.
3. If your company uses Microsoft System Center Mobile Device Manager and you’re
attempting to connect to the Internet with a Wi-Fi connection, contact your system
administrator to find out whether Wi-Fi features are disabled on your smartphone.
An Image or Map Is Too Small on My Smartphone Screen
With Internet Explorer Mobile you can zoom in and out on a Web page. In Mobile view mode
you can view pages optimized for a mobile device. See “Viewing a Web Page” on page 184
for details.
A Secure Site Refuses to Permit a Transaction
Some Web sites don’t support certain browsers for transactions. Please contact the site’s Web
master to make sure the site allows transactions using Internet Explorer Mobile.