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• If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, check that you installed the root
certificate for the certificate authority server that created the certificate for the authentication server. The root
certificate must be installed on your device before you can connect to the network. For more information, talk to your
administrator.
• If you use EAP-TLS to connect to a Wi-Fi network, check that you installed your authentication certificate on your
device. The authentication certificate must be installed on your device before you can connect to the network. For
more information, talk to your administrator.
•
If you need to contact a support representative, you can access diagnostic information by tapping on the Wi-Fi
settings screen. To copy the log information to send to your support representative, in the Diagnostic Information drop-
down list, tap Logs. Tap Copy Logs.
Mobile Hotspot
When you use Mobile Hotspot mode your BlackBerry device creates a Wi-Fi network that other Wi-Fi enabled devices can
connect to so that they can use the Internet through your mobile network connection.
Sharing your Internet connection using Mobile Hotspot mode
This feature lets you connect your devices to the Internet anywhere that your BlackBerry device has a mobile network
connection, but because this feature uses the mobile network, you might incur high data charges.
On some mobile networks, services such as email and BBM might not be available while Mobile Hotspot mode is on.
After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled
device is a lot like connecting to any regular router.
Before you use Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/
smartphones.
Use Mobile Hotspot mode to share your Internet connection
Before you turn on Mobile Hotspot mode, check that your BlackBerry device's connection to the mobile network is on.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Networks and Connections > Mobile Hotspot.
3. If you've never used Mobile Hotspot mode before, complete the instructions on the screen. Read the screens
carefully as they provide important information about the Mobile Hotspot feature. Remember your Mobile Hotspot
password for later.
4. Turn on the Mobile Hotspot switch.
5. Accept a request from another device to connect to your mobile hotspot.
The user of the device connecting to your mobile hotspot must know the name of your mobile hotspot and the password
you set during the setup process.
User Guide Settings
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