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• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from
the top of the screen. Tap > Networks and Connections > Mobile Network. Make sure the Data Services switch is
turned on.
I can only see email for the last 30 days
For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change
this setting, on the home screen, swipe down from the top of the screen. Tap > Accounts. Tap the email account. Tap
. In the Sync Timeframe drop-down list, tap an option. Tap Save.
I can't find my work email in the BlackBerry Hub
If you added a work account to your BlackBerry device, your administrator might have turned on a policy that separates the
BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a
personal view, which contains your messages and notifications for only your personal accounts.
To see the work view, in the BlackBerry Hub, tap > Switch To Work.
I can't see the recipients for a message
To see the other recipients of a message and the account that you received the message in, in the message, at the top-right
corner of the screen, tap the arrow.
I can't send or forward a text message
You might not be able to forward an SMS or MMS message if the content of the message includes copyright-protected
information.
If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to
send text messages, but you might still be able to receive text messages.
I can't attach a file to a text message
The file might be too large, or your wireless service plan might not support MMS messaging, which is required to attach files
to text messages. Contact your service provider for more information.
BBM
With BBM, you can chat and share in real-time with your BBM contacts, and know when someone has read your message.
Type, talk, or post. You decide the best way to communicate with people in BBM.
User Guide BlackBerry Hub and email
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