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Where is my picture that I just took?
Note: The camera might not be available depending on your BlackBerry device model.
If your device uses BlackBerry Balance technology, you have a Camera app in your personal space and another in your
work space. Pictures and videos taken using the camera in your personal space are stored in your personal space. All of the
files saved to your media card are also stored in your personal space. Pictures and videos taken using the Camera app in
your work space are stored in your work space. Attachments, including picture and video files, saved from work email
messages are accessible only in the work space.
For example, in BBM which is a personal app, to create a profile picture, you can use a picture taken using the camera in
your personal space or a picture that you downloaded from an email message sent to a personal email account. You can't
use a picture taken using the camera in your work space or a picture that you downloaded from an email message sent to
your work account. Personal apps can't access pictures and documents in your work space.
Note: In your work space, if you tap the camera icon at the bottom of the screen , the Camera app from your personal
space opens in your work space. To open your work space camera, tap the Camera app icon on the home screen.
What happens to my device data if I leave my
organization?
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from the work
space on your BlackBerry device and leave your personal data and applications intact in the personal space. If you store
personal data within work apps, for example you add a personal contact to the Contacts app in your work space, that
personal data is deleted from your device when your administrator deletes your work space.
Your administrator can delete all of your device data, including your personal content. This feature helps to secure your
device if your device was lost or stolen.
Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
If your BlackBerry device is quarantined, you receive a notification that you can't access your work space until you resolve
the problem. When your device is quarantined, you can't access files or email messages on your organization's network
from your device, but you can access files in your work space that are saved on your device. If your device is quarantined,
your administrator might delete some or all the data on your device.
Note
: A device can be quarantined only if the work account on the device is associated with an Enterprise Mobility
Management (EMM) solution from BlackBerry.
User Guide Productivity and work
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