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CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of
allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, contact your
service provider.
Change or remove your device password
CAUTION: If you can't remember the password for your BlackBerry device, the only way to change your password or regain
access to your device is to delete all of your data by completing a security wipe.
If
BlackBerry Balance technology is set up on your device, depending on the rules set by your administrator, you might not
be able to remove the password for your device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > Device Password > Change Device Password.
To stop using a password, turn off the Device Password switch.
Related information
Change your work space password,263
How do I reset my device password if I forget it?
Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For
security reasons, the only way that you can reset your password without knowing your current password is to delete all of
your device data. You can do this by entering an incorrect device password multiple times.
BlackBerry recommends that you regularly create and save a backup file on your computer.
Display text when your device is locked
You can display text on the screen of your BlackBerry device when the device is locked. For example, you can display a
favorite quote, emergency contact information, or your own contact information so that if you lose your device, anyone who
finds it can contact you.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > Lock Screen.
3. In the Lock Screen Message fields, type the text.
To delete the text that appears on the screen when your device is locked, delete the text in the Lock Screen Message
fields.
User Guide Security and backup
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