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• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
• If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi-
Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Find information about wireless coverage indicators, 213
Turn off data service, 216
Change an email message filter, 44
Forward messages from a specific email message folder to your device, 41
I cannot file email messages
Try performing the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool
of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
Related topics
Reconcile email messages over the wireless network, 181
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Find information about wireless coverage indicators, 213
Fixed dialing, 27
I am not receiving SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages
when you return to a wireless coverage area.
The number of new or unopened messages is different than I expected
The number of new or unopened messages includes saved messages and filed messages.
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