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Upgrading BlackBerry Device Software
Enabling users to upgrade the BlackBerry Device Software at
their computers
Use this upgrade method to provide a link to the BlackBerry Device Software on a shared network drive. When a
BlackBerry device user clicks the link, the BlackBerry Application Loader searches the network drive for the
BlackBerry Device Software to install on the BlackBerry device. After the upgrade completes, the BlackBerry
Application Loader connects to the messaging and collaboration server to provision the BlackBerry device.
Although it is not required, to automate the BlackBerry Device Software upgrade (for BlackBerry devices that use
a USB connection only) and provisioning process, RIM recommends that you install the BlackBerry Application
Loader Version 4.1. The BlackBerry Application Loader Version 4.1 installs as a component of both the BlackBerry
Device Software Version 4.1 and the BlackBerry Desktop Software Version 4.1. Visit
www.blackberry.com/support/downloads/ to download the BlackBerry Desktop Software Version 4.1.
Checklist: Confirm the upgrade requirements
Add the BlackBerry Device Software to the network drive
1. Obtain the BlackBerry Device Software installation file from your service provider.
2. Copy the BlackBerry Device Software file to the network drive.
Enabling users to upgrade the BlackBerry Device Software at their computers
Upgrading the BlackBerry Device Software at a central computer or kiosk
Sending the BlackBerry Device Software upgrade to user computers
Troubleshooting the BlackBerry device upgrade
Considerations
Verify that the computers of BlackBerry device users in your organization can access the network drive.
Verify that the computers of BlackBerry device users are running either the BlackBerry Handheld Manager, or the BlackBerry
Desktop Manager Version 3.6 or later.
See “Sending the BlackBerry Device Software upgrade to user computers” on page 66 for more information.
Note: In the BlackBerry Desktop Software Version 4.1, the BlackBerry Handheld Manager has been renamed to the BlackBerry
Device Manager.
Verify that the network drive is in close proximity to users to decrease bandwidth over your corporate LAN.
Copy the BlackBerry Device Software to other regional network drives, if applicable in your environment.
Verify that the <drive:>\Program Files\Common Files\Research In Motion folder is shared with read-only permissions.