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Can I download apps in the BlackBerry
World storefront elsewhere?
Yes, you can also buy and download apps from the BlackBerry World storefront on a computer. Depending on the company
who created the app, you might also be able to buy or download apps from the company's website.
What's the difference between apps that I
purchase and apps I subscribe to?
You might be required to pay a recurring subscription fee for some apps that you download from BlackBerry World or for
additional apps found within some apps that you have already downloaded or purchased. Subscriptions can be renewed
after 7 days or 30 days, depending on the app and the provider. Your subscription is automatically renewed until you
cancel your subscription. BlackBerry World is designed to send you an email notification before each subscription is
renewed as well as an email notification once the renewal is complete. You can view all of your subscriptions and cancel
your subscriptions on the My World screen.
Why do I receive an error message when I
log in using my BlackBerry ID?
If you receive an error message when you attempt to log in using your BlackBerry ID, you might have to wait a few moments
and attempt to log in again. You can also connect to a Wi-Fi network and attempt to log in again.
How do I get support for an app
You should contact the company who created the app to obtain support. In many cases, support information is provided on
the app's Summary screen.
1. On the BlackBerry World home screen, click My World.
2. Click the app.
3. On the Summary screen, scroll to the bottom of the page for a website link or support contact information.
User Guide Frequently asked questions
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