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• To set permissions for all third-party applications, press the key > Edit Default Permissions.
3. Expand Connections, Interactions, or User Data.
4. Change the permission fields.
5. Press the
key > Save.
Turn off a prompt for a third-party application connection
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Application Management.
3. Highlight a third-party application.
4. Press the key > Edit Permissions > Prompt Exceptions.
• To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow. Specify a protocol
and, if necessary, the domain.
• To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add Deny. Specify a
protocol and, if necessary, the domain.
5. Press the
key > Save.
Troubleshooting: Security
I cannot download a certificate
If you changed the connection type that your BlackBerry® device uses to connect to the LDAP or DSML certificate server, try switching to the
default connection type.
I cannot unlock my device using my smart card
Try performing the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.
• If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
I cannot connect to a Wi-Fi network or log in to a VPN using a software token
Depending on your BlackBerry® device model, this feature might not be supported.
Verify that the time on your BlackBerry device is synchronized with the network time.
Related topics
Get the date and time from the wireless network automatically, 19
User Guide
Security
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