Blackberry 68001 Cell Phone User Manual


 
To delete all diagnostic reports, click Delete All.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you
want to specify a recipient each time that you submit a report, do not set the default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the key > Diagnostics Test.
4. Press the
key > Options.
5. Type the contact information.
6. Press the key > Save.
I cannot run or submit a diagnostic report
Try the following actions:
Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.
Verify that your BlackBerry® device is connected to the wireless network.
If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic
report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on your device
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions.
To return to the Options screen, press the key three times.
Submit a Wi-Fi diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Wi-Fi Network.
3. Press the key > Troubleshoot > Wi-Fi Diagnostics.
4. Press the key > Email Report or PIN Report.
User Guide
Service books and diagnostic reports
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