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User Guide
How do I handle conflicts between
my device and my desktop email
program?
A conflict might occur if you edit the same item on
your BlackBerry® device and in your desktop email
program before synchronization occurs.
If you turn on wireless email reconciliation, set
whether the device or desktop email program takes
precedence when a conflict occurs. In the messages
options, click Email Reconciliation. Set the On
Conflicts field. You can set this option for each email
account that is integrated with your device.
If you turn on wireless PIM synchronization, the
information in your desktop email program should
automatically take precedence over the data on your
device when a conflict occurs. If you turn off wireless
PIM synchronization and make changes to a PIM entry
in your desktop email program and on the device, the
conflicting information on the device is replaced by
the information in your desktop email program when
you turn on wireless PIM synchronization again. If you
want to select manually how conflicts are handled,
synchronize your device using the BlackBerry Desktop
Software before you turn on wireless PIM
synchronization.
If you use the BlackBerry Desktop Software to turn on
wireless calendar synchronization, you can adjust the
calendar conflict resolution settings in the BlackBerry
Desktop Software. See the BlackBerry Desktop
Software Online Help for more information.
Why do some characters in my
desktop calendar not appear
correctly after synchronization?
If you create calendar entries on your BlackBerry®
device that contain special accents or characters, and
your desktop computer does not support those
accents or characters, the characters do not appear in
your desktop calendar correctly. On your desktop
computer, verify that you have the correct default
code page set and that you have proper font support
installed on your computer. See your Microsoft®
Windows® Online Help for more information about
setting the default code page for your computer.
Why are some of my email messages
not reconciling over the wireless
network?
If you are not in a wireless coverage area, your
messages are not reconciled over the wireless
network. See the printed documentation that
accompanied your BlackBerry® device for more
information about wireless coverage levels.
If you are in a wireless coverage area and you want to
initiate email reconciliation from the device, in a
messages list, click the trackwheel. Click Reconcile
Now.
Can I reconcile my personal folders?
Yes. If you are a Microsoft® Exchange user, and you
use personal folders, you can reconcile email
messages with personal folders using the BlackBerry
Desktop Software. See the BlackBerry Desktop
Software Online Help for more information.
Note:
Even if you have turned on wireless email
reconciliation on your BlackBerry® device, you must
use the BlackBerry Desktop Software with personal
folders.