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Contacts — frequently asked questions
How do I add multiple contacts with the same name to
my contact list?
Can I change how my contacts or tasks display?
What are the User 1, User 2, User 3, and User 4 fields
on the New Address screen?
Why does the Add Custom Phone Tune option not
appear?
How do I change the volume level for the custom
phone tune?
Can I clear all the categories that apply to a contact,
task, or memo?
Can I remove the prompt that appears before I delete
contacts, calendar entries, tasks, or memos?
How do I know how many contacts, calendar entries,
tasks, or memos I have saved?
How do I add multiple contacts with
the same name to my contact list?
In the address book options, set the Allow Duplicate
Names field to Yes. Save the changes.
Can I change how my contacts or
tasks display?
Yes. In the address book, tasks, or memo options, set
the Sort By field. Save the changes.
What are the User 1, User 2, User 3,
and User 4 fields on the New Address
screen?
These fields are custom fields where you can add
information about your contacts, such as spouse name
or nickname. You can set up your BlackBerry®
Desktop Software to synchronize with these custom
fields in your desktop email program.
You can only synchronize the information in a custom
field with a text field in your desktop email program.
For example, you cannot add a contact’s birthday in a
custom field and synchronize it with your desktop
email program. The birthday field is a date field in
your desktop email program, not a text field.
To change the field name for a custom field, when
creating or editing a contact, click the trackwheel.
Click Change Field Name.
See the BlackBerry Desktop Software Online Help for
more information about synchronizing custom fields
with fields in your desktop email program.
Why does the Add Custom Phone
Tune option not appear?
The Add Custom Phone Tune option does not appear
in the menu if a custom phone tune has already been
added for the contact. A Calls From profile exception
appears in the profiles list for contacts with a custom
phone tune.