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Security — frequently asked questions
Why does the Verifying Security Software dialog box
appear when I restart my device?
How do I restore my device after clearing it?
How do I prevent passwords from accidentally being
copied to the clipboard?
Can I regenerate encryption keys from my device?
Why do additional security features appear in the
device options?
How do I specify the criteria for random passwords
that are generated in the password keeper?
How do I prevent passwords from appearing on the
screen in the password keeper?
Why does the Verifying Security
Software dialog box appear when I
restart my device?
When this dialog box appears, the BlackBerry® device
is verifying that all security software is implemented
properly on your device. The tests are designed to run
automatically when your device restarts.
How do I restore my device after
clearing it?
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, contact your system administrator
to initiate enterprise activation.
If you are using the BlackBerry Desktop Software,
restore device data and services using the Backup and
Restore tool. See the BlackBerry Desktop Software
Online Help for more information.
How do I prevent passwords from
accidentally being copied to the
clipboard?
In the password keeper options, set the Allow
Clipboard Copy field to False.
Can I regenerate encryption keys
from my device?
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server
version 4.0 or later, you can regenerate encryption
keys from the device.
If your device is integrated with an account that uses
BlackBerry Enterprise Server version 3.6 or earlier for
Microsoft® Exchange, BlackBerry Enterprise Server
version 2.2 or earlier for IBM® Lotus® Domino®, or if
you use the BlackBerry Desktop Redirector to forward
messages to your device, update the encryption keys
using the BlackBerry Desktop Software. See the
BlackBerry Desktop Software Online Help for more
information.
Why do additional security features
appear in the device options?
Additional security options such as Certificate Servers,
Certificates, Key Stores, S/MIME, and Memory
Cleaning might be available. You can use these
options with the Secure Multipurpose Internet Mail
Extensions (S/MIME) Support Package. See the S/
MIME Support Package User Guide Supplement for
more information.