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• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone
number is set as your active phone number.
Related topics
Fixed dialing, 26
Call blocking, 26
Call forwarding, 24
Switch the active phone number, 30
My phone number appears as Unknown in the phone application
Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device
options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number.
Type your phone number. Click the trackball.
I cannot check my voice mail
Try performing the following actions:
• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail
using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your
alternate phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service
provider or administrator.
I cannot make calls using a voice command
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled
device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your keyboard is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the
language options. Certain languages might not be supported.
Related topics
Change the voice dialing language, 20
Bluetooth technology, 179
My device does not recognize names or numbers in voice commands
Try performing the following actions:
• Say the first name and the last name of your contact.
• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.
User Guide
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