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• To pan right in a picture, press 6.
• To pan left in a picture, press 4.
• To return to the center of a picture, press 5.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To rotate a picture, press the comma (,) key.
• To fit a picture to the screen size, press 1.
Media troubleshooting
I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
I cannot open media files
Try performing the following actions:
• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device
from the computer or turn off mass storage mode.
• If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool
of the BlackBerry® Desktop Manager.
• If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that
mass storage mode is turned off on your device.
• If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an
encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the
media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption Mode field to
None or Security Password.
Related topics
Turn off mass storage mode, 96
Encrypt the files on a media card, 95
My device does not recognize my media card
Try performing the following actions:
• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into
your device, see the printed documentation that came with your device.
• In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off mass
storage mode. Format the media card. Turn on mass storage mode.
Related topics
Turn off mass storage mode, 96
User Guide
Media
97