Blackberry 6210 Cell Phone User Manual


 
Troubleshooting
278 BlackBerry Wireless Handheld
Message status field error messages
Error Description
Address field truncated Your email address header field has exceeded 1024 characters.
Only the first 1024 characters are used, but the message is saved.
If you select Reply or Add to Address Book, verify that the email
address is typed properly.
Could not receive More -
original message was
deleted
If you request to receive more of a message, the original message
must appear on the Messages or Saved Messages screen. If you
deleted the first part of the message after you selected More,
your handheld cannot receive more of the message.
The original message must also appear on your desktop. You are
not able to receive more of the message if you have deleted,
moved, or modified the message on your desktop.
Verify that your handheld is in an area of sufficient wireless
coverage and verify that no Inbox rules filter incoming email
messages.
Decryption failure -
please connect handheld
to your computer
If this message appears, your handheld has an encryption key
that is different from the one on your computer. You cannot send
or receive messages until you connect your handheld to your
computer, open the desktop software, and update the encryption
key in the Redirector Settings tool, on the Security tab. Refer to
the
Redirector Settings Online Help
for more information on
generating encryption keys.
Desktop couldn’t find the
original message
This message indicates that the original message is no longer on
your desktop. If a message is deleted from your desktop email
program, you cannot forward, reply to, or request to see more of
that message.
Desktop Email program
unable to store message
Your desktop email program is not able to store the message.
Check your mailbox capacity. Contact your system administrator
to verify that your desktop mailbox has not exceeded its limit.
Desktop Email program
unable to create
message
Your desktop email program is not able to recreate the message
to send over the Internet. Verify that all parts of the original
message are present.
Desktop Email program
unable to submit
message
Your desktop email program is not able to send the message over
the Internet.