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Troubleshooting
280 BlackBerry Wireless Handheld
Handheld is not
registered - please
register now
When you first receive your handheld and turn it on, it attempts
to register with the wireless network. Verify that you are in an
area of sufficient wireless coverage for sending and receiving
email messages. You are in an area of sufficient wireless coverage
if GPRS and one of more bars appears with the wireless coverage
indicator in the handheld status section of the screen. Refer to
your
Getting Started Guide
for more information on registering
with the network.
Handheld lost message
packet
A problem occurred while sending your message. Resend the
message.
Handheld message
packet queue full
This message indicates that the queue of messages that is waiting
to be sent from your handheld is too long. Wait until the
messages in the queue are sent to the network successfully
before sending more messages.
Illegal message packet
tag
A problem occurred while sending your message. Resend the
message. If this message continues to appear, contact your
service provider or network operator for more information.
Invalid routing - please
connect handheld to
your computer
Invalid routing is usually caused by invalid configuration of the
email system. Verify that you have a mailbox on the Microsoft
Exchange Server or Lotus Domino Server.
The connection between your handheld and your computer
might not be working properly. Connect your handheld to your
computer and start the desktop software to update the settings.
Refer to the
Getting Started Guide
for more information on
connecting your handheld to your computer.
Message included an
invalid address
If this message appears, one of the email addresses to which you
are sending the message is invalid. Check the email addresses,
correct the error, and resend the message.
Message included an
unknown attachment
If this message appears, your handheld does not recognize the
attachment file type. Save your message and reset your handheld
by pressing the Alt key and the Right Shift key and the
Backspace key. Resend the message.
Message not delivered An attempt to send your message failed. Open your message and
view the Message Status field for more information.
Message packet data bad A problem occurred while sending your message. Resend the
message. If this message continues to appear, contact your
service provider or network operator for more information.
Message packet
incorrectly formatted
A problem occurred while sending your message. Resend the
message. If this message continues to appear, contact your
service provider or network operator for more information.
Error Description