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Troubleshooting
286 BlackBerry Wireless Handheld
Tasks error messages
Transmission error messages
If an x appears beside a message that you sent from your handheld, the message
was not sent properly. You can determine the cause by opening the message and
scrolling to the top of it. The Message Status field identifies the problem.
Error Description
Warning! Due date has
already passed
If this message appears, the date that you typed in the Due field
has already occurred. Type a future date on which your task is
due.
Transmission error Description
Attempt to send to
multiple services that
have different routing
information
If this message appears, your handheld is trying to send a
message to addresses with different routing information. Register
with the wireless network. Verify that you are in an area of
sufficient wireless coverage for sending and receiving email
messages. You are in an area of sufficient wireless coverage if
GPRS and one or more bars appear with the wireless coverage
indicator in the handheld status section of the screen. Refer to
your
Getting Started Guide
for more information on registering
with the network.
If you continue to receive this error message, contact your system
administrator.
Bad Address If this message appears, one of the addresses to which you are
sending your message is incorrect. Check the addresses, correct
any errors, and resend the message.
Bad version If this message appears, the connection to the wireless network
refused your message. Contact your service provider or network
operator for more information.
Could not receive
message from service
If this message appears, a temporary problem might exist with
the network. Wait before you resend your message. If this
message appears repeatedly, your handheld might have a
different encryption key from the one on your desktop. Connect
your handheld to your computer, open the desktop software, and
update the encryption key in the Redirector Settings tool on the
Security tab. Refer to the
Redirector Settings Online Help
for more
information.
Failed by service If this message appears, an error has occurred with the BlackBerry
Enterprise Server. Check with your system administrator for more
information.