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Troubleshooting
Handheld User Guide 287
Failed to contact service If this message appears, the connection to the wireless network
does not acknowledge your message. Resend the message later.
If a problem continues to occur, contact your service provider or
network operator.
Failed to send message If you receive this error message, your message was received by
the BlackBerry Enterprise Server, but the server cannot send the
message to the recipients. Resend your message later.
Failed to send message -
bad apn
If this message appears, the handheld has incorrect routing
information. Contact your service provider or network operator
for more information.
Failed to send message -
invalid address
If this message appears, the handheld has incorrect routing
information. Contact your service provider or network operator
for more information.
Failed to send message -
packet error
If this message appears, an error has occurred while sending the
message. Contact your service provider or network operator for
more information.
Invalid address If this message appears, the phone number to which you are
sending your SMS message is incorrect. Check the phone
number, correct the error, and resend the message.
Message cancelled If this message appears, your message was cancelled before it
was sent. Resend the message.
Message could not be
sent
If this message appears, a problem occurred while sending the
message. Contact your service provider or network operator for
more information.
Message expired by
service
If this message appears, your SMS message expired before it was
delivered to the recipient. In the Options application, on the SMS
screen, verify that you have set the Validity Period field to Max.
Resend the message.
'More' error - desktop
couldn't find original
message
If this message appears, the original message was deleted from
your desktop email program before you requested more of the
message. The original message must appear on your desktop.
You cannot receive more of the message if you deleted, moved,
or modified the message. Restore the original message on your
desktop and, on your handheld, request more of the message
again.
'More' error - general
failure
If this message appears, more of your message could not be
obtained. The original message must appear on the Messages or
Saved Messages screen when your handheld receives the rest of
the message. If you delete the first part of the message after you
select More, your handheld cannot receive more of the message.
Transmission error Description