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Troubleshooting
Handheld User Guide 289
Transaction error -
general failure
If this message appears, a general error occurred while
transmitting the message. Register with the wireless network.
Verify that you are in an area of sufficient wireless coverage for
sending and receiving messages. You are in an area of sufficient
wireless coverage if GPRS and one or more bars appear with the
wireless coverage indicator in the handheld status section of the
screen. Refer to your
Getting Started Guide
for more information on
registering your handheld.
If this message continues to appear, contact your system
administrator.
Transaction error -
timeout
If this message appears, a temporary problem with the
connection to your BlackBerry Enterprise Server prevented your
message from being sent. Contact your system administrator for
more information.
Transaction error -
unknown command
If this message appears, an error occurred with the handheld
radio. Register with the wireless network. Verify that you are in an
area of sufficient wireless coverage for sending and receiving
messages. You are in an area of sufficient wireless coverage if
GPRS and one or more bars appear with the wireless coverage
indicator in the handheld status section of the screen. Refer to
your
Getting Started Guide
for more information on registering your
handheld.
If this message continues to appear, contact your system
administrator.
Transaction error -
unknown service, bad
UID
If this message appears, your handheld has not received the
correct service book. Connect your handheld to the desktop
software, and then send your message.
Unable to
compress/encrypt
message
If this message appears, the handheld could not send the
message because it could not be encrypted properly. Generate a
new encryption key. Refer to the
Redirector Settings Online Help
for
more information on generating encryption keys.
Transmission error Description