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Troubleshooting
236 BlackBerry Wireless Handheld
Messages
What is a PIN?
PIN stands for personal identification number. Each handheld has a unique address that is similar
to a phone number. PINs are up to 8 digits long and cannot be modified or altered.
To find the PIN for your handheld, on the Home screen, click Options, and then click Status.
I sent a message and an X icon appears where the check mark usually appears. What
should I do?
When an X appears beside a message that you sent from your handheld, a problem prevented
the message from being sent properly. You can find out specifically what went wrong by opening
the message and scrolling to the top of it. The Message Status field specifies the problem.
Refer to "Message status field error messages" on page 248 for more information.
Why am I not notified when new messages arrive?
Verify that the volume setting of the notification profile that you are using is set to Low, Medium,
High, or Escalating instead of Mute. If the volume is set to Mute, you do not receive notification
of new messages. If you are having difficulty hearing the notification, increase the volume or the
number of beeps. Refer to "Customizing notification profiles" on page 213 for more information
on changing your notification profile settings.
Why are email messages arriving at my handheld in an “Unknown” folder?
You must synchronize your email using the Intellisync tool to transfer the folder to your handheld
that you created on your desktop. Refer to the “Reconciling email” topic of the
Intellisync Online
Help
for more information. After you perform the email reconciliation, your handheld recognizes
the new folder and any email messages that are redirected from that folder on your desktop are
transferred to your handheld into the proper folder.
Why are new email messages on my handheld being marked as read?
If you briefly remove your handheld from the holster to stop notification, a new message might
become marked as read. If you remove your handheld from the holster when you are notified of a
new message, the new message is displayed on the screen. When you return your handheld to
the holster, the message closes. Even if you did not actually read the message, your handheld
might mark the message as read.
I deleted an email message on my desktop and then reconciled my email messages.
Why are email messages not being deleted on my handheld?
You must configure the Message List Options screen so that messages deleted on your desktop
are deleted on your handheld each time that you reconcile email messages using the Intellisync
tool. Refer to "To delete email messages on your handheld and your desktop" on page 105 for
more information.
Messages that are deleted on the desktop are moved into the Deleted Items folder. the messages
are deleted on your handheld when the next email reconciliation occurs.