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Troubleshooting
Handheld User Guide 237
Messages are not being sent from my handheld. What should I do?
Verify that your handheld radio is turned on and verify that the network settings are correct. Your
messages might not be transmitting for a few reasons:
• If a clock icon appears beside the unsent message, you are not in a wireless coverage area. You
need to be in a location with sufficient wireless coverage for your messages to be sent. Check
the wireless coverage indicator that is located in the top right corner of your handheld’s Home
screen. Refer to "Network status icons" on page 36 for more information on the wireless
coverage indicator.
• If an X icon appears beside the unsent message, an error occurred during its transmission.
Open the message and scroll to the top of it. The Message Status field indicates what
happened. Refer to "Handheld error messages" on page 240 for more information on the error
messages that appear in the Message Status field.
• If you have integrated your desktop software with an enterprise email account and a check
mark appears beside the sent message but the recipient has not yet received it, check
Microsoft Outlook or Lotus Notes and verify that a copy of the message appears in the Sent
Items folder.
I have integrated my desktop software with an enterprise email account, but my
email messages are not forwarded to my handheld. What should I do?
There are several reasons why email messages might not be forwarded to your handheld:
Microsoft
Exchange
If you are Microsoft Outlook user on the Microsoft Exchange server, there are two
scenarios that might prevent messages from being deleted on your handheld:
• In Microsoft Outlook, on the Tools menu, click Options and select the Other
tab. Verify that have not selected the Empty Deleted Items folder upon exit
option. If you empty your Deleted Items folder when you close Outlook, there
is no method to verify where that message belongs. Without reference to the
Deleted Items folder, the status of the message on your handheld cannot be
updated and the message is not deleted.
• If you delete messages on your desktop using SHIFT + DELETE, the message is
removed from your desktop and does not appear in your Deleted Items folder.
Without reference to the Deleted Items folder, the status of the message on
your handheld cannot be updated and the message is not deleted.