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Troubleshooting
Handheld User Guide 249
Desktop couldn’t find the
original message
This message indicates that the original message is no longer on
your desktop. If a message has been deleted from your desktop
email program, you cannot forward, reply to, or request to see
more of that message.
Desktop Email program
unable to store message
Your desktop email program is not able to store the message.
Check your mailbox capacity. If you are not sure, contact your
system administrator to verify that your desktop mailbox has not
exceeded its limit.
Desktop Email program
unable to create
message
Your desktop email program is not able to recreate the message
to send over the Internet. Verify that all parts of the original
message are present.
Desktop Email program
unable to submit
message
Your desktop email program is not able to send the message over
the Internet.
Formatting failure There is a problem sending your message. Resend the message. If
your message still does not send, try resetting your handheld by
pressing
ALT + SHIFT + BACKSPACE.
If you continue to encounter problems, contact your service
provider or network operator for more information.
General radio failure There is a problem sending your message. Resend the message. If
your message still does not send, try resetting your handheld by
pressing
ALT + SHIFT + BACKSPACE.
If you continue to encounter problems, contact your service
provider or network operator for more information.
General send failure -
please try again
If you receive this error message, your message could not be sent.
Try sending the message again. If you continue to receive this
error, verify that you are in an area of sufficient wireless coverage
for sending and receiving messages. You are in an area of
sufficient wireless coverage if GPRS and one or more bars appear
with the wireless coverage in the handheld status section of the
screen.
If that does not work, save your message and reset your handheld
by pressing
ALT + SHIFT + BACKSPACE simultaneously.
Encryption failure -
please connect handheld
to your computer
If this message appears, your handheld might have an encryption
key that is different from the one on your computer. You cannot
send or receive messages until you connect your handheld to
your computer, open the desktop software, and update the
encryption key in the Redirector Settings tool on the Security
tab. Refer to the
Redirector Settings Online Help
for more
information on generating encryption keys.
Error Description