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Troubleshooting
250 BlackBerry Wireless Handheld
General message error There is a problem sending your message. Resend the message. If
your message still does not send, try resetting your handheld by
pressing
ALT + SHIFT + BACKSPACE.
If you still encounter problems, contact your service provider or
network operator for more information.
General transaction
failure
There is a problem sending your message. Resend the message. If
your message still does not send, try resetting your handheld by
pressing
ALT + SHIFT + BACKSPACE.
If you still encounter problems, contact your service provider or
network operator for more information.
Handheld is not
registered - please
register now
When you first receive your handheld and turn it on, it attempts
to register with the wireless network. Verify that you are in an
area of sufficient wireless coverage for sending and receiving
email messages. You are in an area of sufficient wireless coverage
if GPRS and one of more bars appears with the wireless coverage
indicator in the handheld status section of the screen. Refer to
your
Getting Started Guide
for more information on registering
with the network.
Handheld lost message
packet
There is a problem sending your message. Resend the message.
Handheld message
packet queue full
This message indicates that the queue of messages that is waiting
to be sent from your handheld is too long. Wait until the
messages in the queue are sent to the network successfully
before sending more messages.
Illegal message packet
tag
There is a problem sending your message. Resend the message. If
you continue to receive this message, contact your service
provider or network operator for more information.
Invalid routing - please
connect handheld to
your computer
Invalid routing is usually caused by invalid configuration of the
email system. Verify that you have a mailbox on the Microsoft
Exchange Server or Lotus Domino Server.
The connection between your handheld and your computer
might not be working properly. Connect your handheld to your
computer and start the desktop software to update the settings.
Refer to the
Getting Started Guide
for more information on
connecting your handheld to your computer.
Message included an
invalid address
If this message appears, one of the email addresses to which you
are sending the message is invalid. Check the email addresses,
correct the error, and resend the message.
Error Description