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Troubleshooting
256 BlackBerry Wireless Handheld
Tasks error messages
Transmission error messages
If an X appears beside a message that you sent from your handheld, the message
was not sent properly. You can find out specifically what went wrong by opening
the message and scrolling to the top of it. The Message Status field identifies the
problem.
Error Description
Warning! Due date has
already passed
If this message appears, the date you have attempted to enter in
the Due field has already occurred. Enter a date in the future on
which your task is due.
Transmission error Description
Attempt to send to
multiple services that
have different routing
information
If this message appears, your handheld is trying to send a
message to addresses with different routing information. Try
registering with the wireless network. Verify that you are in an
area of sufficient wireless coverage for sending and receiving
email messages. You are in an area of sufficient wireless coverage
if GPRS and one or more bars appear with the wireless coverage
indicator in the handheld status section of the screen. Refer to
your
Getting Started Guide
for more information on registering
with the network.
If you continue to receive this error message, contact your system
administrator.
Bad Address If this message appears, one of the addresses to which you are
sending your message is incorrect. Check the addresses, correct
any errors, and resend the message.
Bad version If this message appears, the connection to the wireless network
refused your message. Contact your service provider or network
operator for more information.
Could not receive
message from service
If this message appears, a temporary problem might exist with
the network. Wait before you resend your message. If this
message appears repeatedly, your handheld might have a
different encryption key from the one on your desktop. Connect
your handheld to your computer, open the desktop software, and
update the encryption key in the Redirector Settings tool on the
Security tab. Refer to the
Redirector Settings Online Help
for more
information.