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Chapter 11: Troubleshooting
236 BlackBerry Wireless Handheld
storage state. You should store your handheld in a cool, dry place. When you press any keys or
click the trackwheel while your handheld is in this state, it does not respond.
To reactivate your handheld, insert the battery into your handheld and recharge it. Your stored
addresses and messages are preserved while your handheld is turned off. When you turn on your
handheld, a dialog box appears on your screen that prompts you to confirm the current date and
time. Click Edit to open the Date/Time screen to set the date and time.
If you have integrated your handheld with an enterprise email account and you put your
handheld in storage mode, you should generate a new encryption key when you activate your
handheld again.
Handheld error messages
The following error messages might appear when you use your handheld
applications and features.
Error Description
Data connection refused If this error message appears in the handheld status section of
the screen, the wireless network refused a data connection to
your handheld. Under normal circumstances, the handheld does
not regain data coverage by itself. Turn off your handheld radio,
wait for 90 seconds, and then turn on the radio again. If you
continue to receive this error, turn the radio off until you move to
an area with wireless coverage from your home network, or from
one of its roaming partners, and then turn on the radio and wait
until the handheld connects to the network. If you still encounter
problems, contact your service provider or network operator for
more information.