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Chapter 11: Troubleshooting
248 BlackBerry Wireless Handheld
Please repeat your last
More request
Your handheld has received more of a message but cannot save
the data into the associated message because your handheld has
insufficient memory to save the message. To check the amount of
free space on your handheld, click the Options icon and then
click Status. The File Free field should indicate at least 64 000
bytes. If you have less than that, delete old messages, tasks,
memos, or appointments and request more of the message
again.
Please connect your
handheld to your
computer
If this message appears, your handheld might have an encryption
key that is different from the one on your computer. You cannot
send or receive messages until you connect your handheld to
your computer, open the desktop software, and update the
encryption key in the Redirector Settings tool on the Security
tab. Refer to the
Redirector Settings Online Help
for more
information on generating encryption keys.
Radio sync problem:
please reset handheld
The radio in your handheld is not synchronizing with the wireless
network properly. Reset your handheld by pressing
ALT + SHIFT +
BACKSPACE.
Receiving message This message indicates that your handheld is receiving a
message. This warning notifies you of the incoming message.
Request failed - please
try again
A request that is associated with a received message (such as a
request for More) was sent from your handheld, but failed due to
a temporary error on your company's computer network. Send
your request again.
Redirector transaction
failure
If you are a Microsoft Exchange user, this message appears if your
desktop redirector is temporarily not working. This transaction
failure is probably due to a problem with your network. Resend
the message later.
Registration request
failed - please try again
This message appears if your attempt to register with the network
has failed. Try registering again manually. Verify that you are in an
area of sufficient wireless coverage. You are in an area of sufficient
wireless coverage if GPRS and one or more bars appear with the
wireless coverage indicator in the handheld status section of the
screen. Refer to the
Getting Started Guide
for more information on
registering your handheld.
Registration request sent This message confirms that the registration request reached the
network successfully, but there has been no response from the
network.
Request for More failed This error message usually indicates that more of a particular
message cannot be obtained. Try requesting More again. If you
continue to receive this message, the entire message can still be
read from your desktop email application.
Error Description