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68 Frequently Asked Questions
Why can I not send or receive email messages?
Verify that your BlackBerry device is connected to the Nationwide Sprint Network and that
you are in a wireless coverage area. See “Connect to the Nationwide Sprint Network” on
page 9 for more information.
Verify that you have set up a supported email account for use with your BlackBerry device.
See “Choosing Your Email Setup Option” on page 11 for more information.
If you are using the BlackBerry
®
Internet Service, see the BlackBerry Internet Service Online
Help for more information about email message troubleshooting.
If you continue to be unable to send and receive messages, reset your BlackBerry device
by removing and reinserting the battery.
Can I integrate my BlackBerry device with a corporate email account if I do not have access to a
BlackBerry Enterprise Server?
If you use Microsoft Outlook (Workgroup installation) with an email account on a Microsoft
Exchange Server version 5.5 or later and your BlackBerry device does not have access to a
BlackBerry
®
Enterprise Server, your system administrator might permit you to install the
BlackBerry
®
Desktop Redirector on your computer to integrate your BlackBerry device with
your supported email account.
To integrate your BlackBerry device with a supported email account using the BlackBerry
Desktop Redirector, when you install the BlackBerry Desktop Software, select
BlackBerry
Desktop Redirector as your message redirection option. See “Installing the BlackBerry
Desktop Software” on page 32 for more information about installing the BlackBerry
Desktop Software.
Your computer must be on and the BlackBerry Desktop Redirector must be running to
send and receive messages on your BlackBerry device.
Note
To find more help with sending and receiving email messages, in the messages list,
click the trackball. Click
Help > Email Messages.