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82 Sprint Subscriber Agreement: General Terms and Conditions of Service
prevent legitimate communications and usage – for example, message filtering/blocking software to
prevent SPAM or viruses, limiting throughput, limiting access to certain websites, applications or other
Data Content, etc. For additional information on what we do to protect our customers, network, Services
and equipment, see our Acceptable Use Policy and Visitor Agreement at our website.
Your Privacy
You agree to the terms of our Privacy Policy, available at our website, when you use our Services. This
policy may change from time to time, so review this policy with regularity and care. Among other things,
the policy includes important information on what information we collect about you, how we use that
information, and with whom we share that information (for example, to provide you certain Services, to
protect our rights and interests, to respond to legal process, to facilitate a merger, etc.). Also, to ensure
the quality of our Services and for other lawful purposes, we may also monitor or record calls between
us (for example, your conversations with our customer service or sales departments). If you do not agree
with the terms of our Privacy Policy, do not purchase or use our Services.
We encourage you (the account holder) to protect the privacy of your account information by
establishing passwords (including for your online accounts), which may include an answer to a backup
shared secret question. These authenticators will be used when you access your account. This is the
most effective way for you to protect your account. We treat the holder of your password(s) and/or your
answer to a backup shared secret question as an authorized person on your account. Please do not
share your authentication information with anyone that you do not wish to have access to your account.
You agree that we may contact you in our discretion about important account related matters through the
contact information you provide, through the Services or Devices to which you subscribe or through
other available means. We also may allow you to set preferences for your preferred means of contact.
As we provide telecommunications Products and Services to you (the account holder), we develop
information about the quantity, technical configuration, type and destination of telecommunications
Products and Services you use, as well as some other information found on your bill (“CPNI”). Under
federal law, you have the right, and we have a duty, to protect the confidentiality of your CPNI. For
example, we implement safeguards that are designed to protect your CPNI, including authentication
procedures when you contact us. For some accounts with a dedicated Sprint representative, we may rely
on contacting your pre-established point of contact as the standard authentication measure.
Location Based Services
Our network generally knows the location of your Device when it is outdoors and/or turned on. By using
various technologies to locate your Device, we can provide enhanced emergency 911 services, and
optional location-sensitive services provided by us or a third party. Environmental factors (such as