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In Case of Loss of Your G11
Remotely Activating the Remote
Ctrl Lock on Your G11
Call the G11 from the registered phone number
repeatedly within the set time limit.
When the specified number of calls are received, the
Remote Ctrl Lock is activated and a message plays
telling you that the cell phone is locked.
Activating the Remote Ctrl Lock
by the Security Lock Service
Even if the Remote Ctrl Lock is not set in advance, the
Remote Ctrl Lock can be activated by calling Customer
Service Center or completing the application process on au
Customer Support from a PC.
The Security Lock Service is available free of charge.
Calling Customer Service Center to
Activate/Cancel the Remote Ctrl Lock
From an au cell phone: 113 without a prefix (toll free)
From any other cell phone or fixed-line phone:
0077-7-113 (toll free)
Open 24 hours
Follow the voice guidance to complete the application
process.
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Activate/Cancel the Remote Ctrl Lock
from a PC
Login to au Customer Support (https://cs.kddi.com/) and
complete the application process by following the on-
screen instructions.
The Remote Ctrl Lock cannot be activated when the
G11 is turned off or out of the service area, or Emission
OFF is set to ON.
You must fill out an application to use au Customer
Support (the application can be filled out even after
your cell phone is lost).
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