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Chapter 6 Tips and Troubleshooting 57
To charge the battery, connect iPod to a high-power USB or FireWire port on your
computer. Connecting iPod to a USB port on your keyboard will not charge the
battery. You can connect iPod to a FireWire port using the optional iPod Dock
Connector to FireWire Cable for charging iPod only. Transferring information to iPod
using FireWire is not supported.
 iPod might need to be reset (see page 55).
 If iPod is exceptionally low on power and you connect it to a USB port, it might
charge for up to 30 minutes before it turns on. The display could be dark for up to 30
minutes while it charges. Leave iPod connected until it charges sufficiently. If you
have an iPod USB Power adapter (available separately), you can use that to charge
iPod more quickly.
 If you’re connecting iPod to a portable or laptop computer using the iPod Dock
Connector to USB 2.0 Cable, connect the computer to a power outlet before
connecting iPod.
 Make sure you have the required computer and software. See “If you want to double-
check the system requirements” on page 59.
 Check the cable connections. Unplug the cable at both ends and make sure no
foreign objects are in the USB ports. Then plug the cable back in securely. Make sure
the connectors on the cables are oriented correctly. They can be inserted only one
way.
 Try restarting your computer.
 If none of the previous suggestions solves your problems, you might need to restore
iPod software. See “Updating and Restoring iPod Software” on page 61.
Note: You can only use an iPod Dock Connector to FireWire Cable only for charging
and not for loading songs and other audio and video files onto iPod.
If iPod displays a “Use iTunes to restore” message
 Make sure you have the latest version of iTunes on your computer (download it from
www.apple.com/ipod/start).
 Connect iPod to your computer. When iTunes opens, follow the onscreen prompts to
restore iPod.
 If restoring iPod doesn’t solve the problem, iPod may need to be repaired. You can
arrange for service at the iPod Service & Support website:
www.apple.com/support/ipod/service