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See the complete list of U-verse Voice features at att.com/uvfeatures and
other helpful user guides at att.com/userguides.
TRIM
How to manage Phone Features
To manage Phone Features online, log in to your online account at att.com/myatt and click on HOME PHONE, then “MANAGE VOICE FEATURES”.
For more information on managing Phone Features go to att.com/uvfeatures.
Anonymous Call Blocking
Allows you to reject incoming calls
from callers who block their Caller ID.
The message “The number you dialed
does not accept calls without Caller
ID information” will be played to the
caller indicating that you do not accept
anonymous calls.
*77#
*87#
All Call Forwarding
Allows you to forward all incoming calls
to another number.
*72, enter a forwarding
number if one is not
already set, then press #
*73#
Busy Call Forwarding
Allows you to forward all incoming
calls to another number when your
line is busy.
*90, enter a forwarding
number, then press #
*91#
Exclusive Call Forwarding
Allows you to forward up to 20 phone
numbers from a list of specific incoming
callers to an alternate phone number.
Click on the ‘X’ to remove from the list.
Activated Online
Online or dial *83#
No Answer Call Forwarding
Sends any phone calls that aren’t
answered to either voicemail or an
alternate phone number.
*92, enter a forwarding
number, then press #
Safe Call Forwarding
Allows you to forward incoming calls
to another phone number if your main
phone line has a service disruption.
*372, enter a forwarding
number, then press #
*373#
Call Blocking
Call blocking allows you to prevent
up to 20 phone numbers from ringing
through to your phone. Caller receives a
message saying: “the number you dialed
will not accept your call.”
*60 and follow voice prompts
*80#
Caller ID Blocking
Prevent the person you are calling from
seeing your details on their Caller ID
display. Enable this feature for all calls
at uversecentral.att.com.
To disable this feature for one call,
press *82, dial the number, then
press #
To block your details for one call,
press *67, dial the number, then
press #
Caller ID on TV
1
Allows members with U-verse TV
and U-verse Voice services to receive
Caller ID notifications on their TV. A
small window will appear on the TV
screen when a new call comes in and
will automatically disappear after 10
seconds.
Call Screening
Accept calls only from select numbers.
All other callers hear, “The number
you dialed will not accept your call.”
Designate up to 20 numbers online at
att.com/myatt
Activated Online
*84#
Call Trace
Traces the number of the last call you
received - $8 per call charge.
Note: Only Law Enforcement officials
have access to call records. A complaint
must be filed to give Law Enforcement
officials access to call records.
Call Waiting
Plays an audible tone indicating that an
incoming call is waiting to be answered.
You have the option to put the current
call on hold and accept the other call.
Or don’t accept the call that’s waiting
and send the caller to your voicemail
message box. If you have Caller ID
capability, then the number of the
incoming caller will be displayed.
during a call
Cancel Call Waiting
Allows you to cancel Call Waiting for
a specific call, for all calls or during a
current call.
*70 + dial number #
OFF: *370#
ON: *371#
Flash + *70# + Flash
Directory Assistance Blocking
Directory Assistance Blocking allows you
to prevent all outgoing calls to Directory
Assistance (such as 411 or information).
Do Not Disturb
Gives you the option to turn off the
ringer on your phone. This can be done
from either the handset or from here. A
busy signal will be heard by the caller
when Do Not Disturb is turned on.
*78#
*79#
International Call Blocking
International Call Blocking allows
you to prevent all outgoing calls to
international numbers (when dialing
starts with 011 or 010).
Locate Me
Never miss an incoming call again!
Not only will your U-verse Voice number
ring, but up to four other numbers will
all ring at the same time. Enter numbers
on your “Locate Me” list—online at
att.com/myatt.
Activated Online
*313#
Three-Way Calling
Allows you to add a third party to an
existing conversation.
Voicemail Set Up
Instructs you on how to set up voicemail.
• Dial *98 from your home phone
• Follow the prompts to set up your
mailbox
After creating your PIN, be sure to set up
your authentication code. This will allow
you to reset your PIN over the phone if
you forget it.
Change PIN for Voicemail
Allows you to change your existing
personal identification number (PIN) that
is used to access your mailbox over the
phone. Your PIN must be 6 to 10 digits
in length and should not be your phone
number or voice mailbox number.
FROM HOME:
• Dial *98
• Press 4 to change PIN
• Follow the prompts.
FROM ANY TOUCH TONE PHONE:
• Dial your U-verse phone number and
once you hear your greeting, press *
• Enter your PIN
• Press 4 and follow the prompts
ANY TOUCH TONE PHONE
(FORGOT PASSWORD):
• Dial your U-verse Voice home phone
number and once you hear your
greeting, press *
• Enter your PIN
• If you incorrectly enter your PIN, the
system will prompt you to enter your
Authentication Code. Once you have
entered your Authentication Code,
follow the prompts to reset your PIN
and access your mailbox.
Change Voicemail Greeting
Choose the greeting callers will hear
when they reach your voice mailbox.
• Dial 98 Follow the prompts
Voicemail Access
Allows you to access your voice mailbox
to retrieve voice messages.
FROM HOME:
*98 or dial your home phone number.
How to manage or change
Voicemail Settings
To manage Voicemail Features online:
1. Access your account at att.com/myatt by logging in with your AT&T U-verse
Member ID (email address) and password.
2. Hover over Home Phone on the myAT&T Account Overview page and then select
Check Voicemail.
3. Select Voicemail Settings.
For more information on managing Voicemail Settings go to att.com/uvfeatures.
FROM AWAY FROM HOME:
• Dial your home phone number
Press the * when you hear your
greeting
• Enter your PIN
• Press 1 and follow the prompts
Option to Combine your AT&T
Wireless and U-verse Voicemail
into a single mailbox
Integrate Wireless voicemail
The online wizard will guide you in
integrating your wireless Voicemail with
your U-verse Voicemail.
Add up to two wireless phone numbers
from AT&T to your U-verse voicemail
mailbox and get all your voicemail
messages in one place.
Message Waiting Indicator on TV
1
While you’re watching TV, a small
window appears on your TV screen to
indicate a new voicemail is waiting, and
will automatically disappear after ten
seconds.
Set Number of Rings
Select how long your phone should ring
before forwarding the incoming call to
voicemail.
Turn Voicemail On or Off
Using this online feature allows you
to control the call forwarding to your
voice mailbox. When the feature is on all
calls not answered will go to your voice
mailbox. When it is off your voicemail
will not answer calls.
Turn On, Off Voicemail Notification
Using this online feature allows you
to control the call forwarding to your
voice mailbox. When the feature is on all
calls not answered will go to your voice
mailbox. When it is off your voicemail
will not answer calls.
Voicemail Viewer and
Voicemail-to-Text
Get Voicemail-to-Text (VMTT) on your
qualifying iOS or Android device via
the Voicemail Viewer App or choose to
automatically forward your voicemail
messages with VMTT to a designated
email address accessible from your
smartphone, tablet, or computer. For
more information, please visit
att.com/vmviewer.