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12
Call-Handling Features
This section provides the procedures for handling calls with the 2402
telephone. In addition to common procedures provided in this section, refer to
the Overview for the Avaya Communication Manager Software (555-233-767)
for alternate procedures.
When a call arrives at your 2402 telephone, you hear a ringing tone and a
blinking bell icon appears on the associated call appearance. In addition, call
identification information is displayed (see “Call Appearance and Call
Identification Displays” on page 10, earlier in this guide, for details).
To answer an incoming call
Do one of the following:
• If you are not active on another call, answer the call using your
handset.
• If you are active on a call already, place the active call on hold (see
“Hold” on page 12), and then answer the incoming call by pressing
the ringing call appearance button.
You can make calls from the 2402 telephone using a variety of methods.
To make a call manually
1. Go off hook using the handset or speaker.
2. When you hear dial tone, enter the extension or telephone number
using the dialpad. If you used the speaker, you must use the handset to
talk.
If you are calling an external number, be sure to include the required code
(for example, “9”) to access an outside line.
To have the 2402 telephone make a call automatically
Press to have the 2402 telephone dial the last number that you
dialed.
The Hold feature puts a call on hold until you can return to it.
To put a call on hold
Press .
To return to the held call
Press the call appearance button of the held call.
Note: Your system manager may have administered the Unhold feature. In
this case, you can return to the held call by pressing .
Answer a call
Make a call
Hold