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2000 Fire Door-Fan Manual updated 2002-05-28 Page 58 of 58
The Retrotec Infiltrometer is warranted for two years parts and labor, except for the Hewlett Packard
computer and Canon printer which are 90 days from the date of invoice.
First 30 Days
Retrotec will exchange components with major malfunctions (requiring factory repair) during the first 30 days
from date of invoice. Retrotec will ship a new component to you by UPS ground.
Return
Phone the factory in Bellingham WA @ 360-738-9835 ext.303 (direct line to production) before returning
anything for repair. Chances are it can be fixed in the field faster and more conveniently. Follow instructions
given by Retrotec over the phone. If you are advised to return the defective component be sure to tape to it a
complete written description of the problem and how it started with your return name and address and phone
number. Use original packing material or equivalent.
Customer Support
Retrotec is committed to supporting its customers to ensure they get maximum use from the Infiltrometer. We
encourage you to call to discuss dealing with unusual situations, the interpretation of test results, air sealing
techniques, and so on.
If you need an answer quickly and can't reach your local representative, call or fax the office listed below:
Colin Genge, at the West Coast Office in Bellingham, WA at (360) 738-9835 ext. 308 or fax 647-7724. We are in
the office from 9 to 6 p.m. Pacific Time. If Colin is not available try extension 301.
Retrotec offers classroom and on-site training. Please call for more information.
Returning Items for Factory Service
Our address is: Retrotec Inc.
2200 QUEEN ST., UNIT 12,
BELLIINGHAM, WA 98226
U. S. A.
Make sure there is a note inside describing the exact problem and who to contact and where to return it.