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When you want to learn more about how to use your product or you are unsure how
your device should function, go to www.nokia.com/support, or using a mobile device,
nokia.mobi/support.
If this does not resolve your issue, do one of the following:
• Reboot your device. Switch off the device, and remove the battery. After about a
minute, replace the battery, and switch on the device.
• Restore the original factory settings.
• Update your device software.
If your issue remains unsolved, contact Nokia for repair options. Go to www.nokia.com/
repair. Before sending your device for repair, always back up the data in your device.
Get started
Insert the SIM card and battery
The SIM card and its contacts can be easily damaged by scratches or bending, so be
careful when handling, inserting, or removing the card.
Important: Do not use a mini-UICC SIM card, also known as a micro-SIM card, a
micro-SIM card with an adapter, or a SIM card that has a mini-UICC cutout (see figure)
in this device. A micro SIM card is smaller than the standard SIM card. This device does
not support the use of micro-SIM cards and use of incompatible SIM cards may damage
the card or the device, and may corrupt data stored on the card.
1 Place your finger in the recess at the bottom of the device, and carefully lift and
remove the back cover (1).
2 If the battery is inserted, lift the battery out (2).
3 Insert the SIM card. Make sure the contact area of the card is facing down (3, 4).
4 Line up the contacts of the battery and the battery compartment, and insert the
battery (5). To replace the back cover, direct the top locking catches toward their
slots (6), and press down until the cover locks into place (7).
Support 5