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Troubleshooting
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4. Troubleshooting
■ Connection issues
I cannot connect the car kit to my device through a Bluetooth
connection.
• Ensure that the car kit is switched on and paired with your device.
• Check that the Bluetooth feature is activated on your device.
The car kit does not establish a Bluetooth connection to my paired
device when I turn on the ignition or switch on the car kit.
• Check that the Bluetooth feature is activated on your device.
• Ask the technician who installed the car kit to ensure that the
ignition sense wire is properly connected.
• Ensure that your device is set to connect to the car kit automatically
when the car kit is switched on.
My car radio does not have a stereo or auxiliary input.
Ask the technician who installs the car kit to use an adapter that allows
to connect the stereo outputs of the car kit to some other input on the
car radio (such as the CD changer connector) for stereo sound.
I cannot pair my compatible music device with the car kit.
Check that the Bluetooth passcode of the music device is 0000. If this is
not the case, change the passcode to 0000 as instructed in the user
guide of the music device.
■ Audio issues
The caller cannot hear my voice during a call.
Ensure that the device is properly connected to the car kit through a
Bluetooth connection.
The audio quality is not good or I cannot hear sound.
• If the car kit is connected to the car radio, check that the car radio
volume is set properly.