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Troubleshooting
111
Troubleshooting
Q&A
Bluetooth connectivity
Q: Why cannot I find my friend’s device?
A: Check that both devices have activated Bluetooth
connectivity.
Check that the distance between the two devices is not
over 10 metres (32 feet) and that there are no walls or
other obstructions between the devices.
Check that the other device is not in hidden mode.
Check that both devices are compatible.
Q: Why cannot I end a Bluetooth connection?
A: If another device is connected to your device, you can
either end the connection using the other device or by
deactivating Bluetooth connectivity. Press , and select
Connect. > Bluetooth > Bluetooth > Off.
Multimedia messaging
Q: What should I do when the device cannot receive a
multimedia message because memory is full?
A: The amount of memory needed is indicated in the error
message: Not enough memory to retrieve message.
Delete some data first. To view what kind of data you
have and how much memory the different data groups
consume,
press , and select Tools > File mgr. >
Options > Memory details.
Q: The note Retrieving message is shown briefly. What is
happening?
A: The device is trying to retrieve a multimedia message from
the multimedia messaging centre.
Check that the settings for multimedia messaging are
defined correctly and that there are no mistakes in phone
numbers or addresses. Press , and select Messaging >
Options > Settings > Multimedia message.
Q: How can I end the data connection when the device starts
a data connection again and again?
A: To stop the device from making a data connection, press
, and select Messaging > Options > Settings >
Multimedia message. To ignore all incoming multimedia
messages, select Multimedia retrieval > Off. After this
change, the device does not make any network
connections related to multimedia messaging.
Messaging
Q: Why cannot I select a contact?
A: The contact card may not have a phone number or an
e-mail address. Add the missing information to the
contact card in Contacts.