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Troubleshooting
I didn't receive the SMS Message with the download link.
Please make sure you've entered your
cell phone number correctly and try again.
If you still haven't received the SMS, please
contact our support team who will be
happy to help.
I got a message "Installation Security Error - Unable to install" – what
do I do now?
Before attempting another installation, set the following settings on your
handset:
1. Go to the Menu on your handset and navigate to the Tools option and
choose it.
2. In the Tools menu, navigate to the Manager (application manager)
option and choose it.
3. Press Options using the left soft key.
4. Choose the Settings options and press Select using the left soft key.
5. Set the Software installation option to On.
¾ To set the Software installation option to On:
1. Choose the Software installation option.
2. Use the up and down arrows on your handset to move to the On
option.
3. Press Ok using the left soft key.
6. Set the Online certif. check option to Off.
¾ To set the Online certif. check option to On:
1. Choose the Online certif. check option.
2. Use the up and down arrows on your handset to move to the Off
option.
3. Press Ok using the left soft key.
I get a message saying "Memory Full".
If your memory is full, clear some space by erasing files (e.g., applications, music
files). Once there is sufficient available space, try downloading again.
I've downloaded and installed fring but cannot find it on my handset.
Where was it installed?
This varies from handset to handset. Usually, the shortcut is in the Main Menu of
the handset or under Menu > My own.
I forgot my password.
Please go to http://www.fring.com/password
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