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00348palm_Setup Guide191x148mm 4/11/06 11:27 AM Page 16
BlackBerry Connect™ for the Palm
®
Treo™ 650 smartphone
13
s
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I went through the installation procedure, but I am not receiving any
email messages on my smartphone.
• If you have not received any email since you set up your BlackBerry Connect
™
account, note that
this account does not push any old email messages to your smartphone; only new messages
existing on the BlackBerry Enterprise Server
™
are pushed. Try sending a message to your
BlackBerry Connect
™
account to test whether the account is receiving messages.
• Make sure the phone on your smartphone is turned on, and that you have a good data
connection to your wireless carrier’s network.
• Make sure that the BlackBerry
®
service is turned on.
• Check with your IT administrator to make sure that you have an account on your company’s
BlackBerry Enterprise Server
™
.
• If you recently established a data plan with your wireless carrier, note that it can take a day or
longer for the plan to be activated. Check with your
wireless carrier to see if your data plan is
active.
• If you cannot fix the problem by following the steps above, try to set up the BlackBerry Connect
™
account again. On your computer, select Start, navigate to Programs, navigate to the Palm
®
program group, and then select Set up BlackBerry Connect
™
. Repeat the installation steps and
then try sending or receiving email messages again.
Tip
Look at the signal-
strength bars in the
connection icon in the
title bar of any screen to
see if you have a good
data connection. More
bars means a stronger
connection.
Tip
If your computer was not
connected to your
corporatenetworkduring
installation, the account
isnotsetupandyouneed
to set up the account
again.
Client:
Description:
Trim Size:
Date & Revision No.:
Initial / Name:
Type Area:
Colour Specification:
Job Number:
Bleed:
T/Junction, 5 Kadayanallur Street, Singapore 069183
Telephone: (65) 6324 3002
palm
00348
Patrick Chong
Setup Guide
191mm x 148mm (h)
N/A
197mm x 154mm (h)
4C
05th April 06
CMYK
1. If your smartphone screen is dimmed, briefly press Power/End to wake up the screen.
2. If you see a Keyguard alert, press Center on the 5-way navigator to turn off Keyguard.
3. Press and hold Power/End to turn on the phone.